What do you do if your email has been hacked?

What do you do if your email has been hacked?

Have you ever tried to check your email but you find you can’t log in. Your friends and family might even be receiving messages that you know you didn’t send. What’s the deal? Unfortunately, you’ve probably been hacked! It may be because of malware installed on your computer, a company’s data breach, or even someone you know who was able to guess your security questions and change your password.

So… what do you do if your email has been hacked? Here are a few quick steps you can take to help recover your account and protect the security of your identity and your personal information.

  1. Check your security software now!

Hackers usually gain access to your accounts and passwords through computer viruses you might not have noticed. You will need to make sure your computer is clean before you do anything else.

Also, you will want to make sure that your computer and all of the important software (like your anti-virus) are up to date. Take a look at your settings and make sure they are set to update automatically. Then, run a security scan and see if there are any problem programs or viruses. Delete anything that comes up as suspicious, and restart your machine.

  1. Change your passwords.

Once you have made sure that your computer is virus free you will want to change your passwords. Changing passwords is always a bit of a pain… but it really should be done every few months even if you have no problems. Some people like to use password managers which generates very strong passwords and keeps track of them for you. Those usually come with a monthly fee.

  1. Check with your email provider.

The company that hosts your email should have measures that you can take to verify your identity and restore access to your account (such as texting a code to your phone). Once you have regained access to your email account, go to your settings and check them thoroughly. You will want to make sure your emails aren’t being forwarded to somebody else… and check to make sure that no links have been added to your email signature.

  1. Spread the word.

If you are at all concerned that your account has been compromised you need to let your friends and family know… they might have to do some work of their own if they clicked on a bad link that came from what they thought was you.

Also, sharing this blog post may help someone you know.

~Your TeCHS

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Preventing Mobile Malware

Preventing Mobile Malware

Smartphones and tablets now have as much, if not more, private data on them than computers, so attempting to get malware on these devices is logical (from a criminal’s point of view). It is no wonder that online criminals have started focusing more heavily on infecting mobile devices. Potentially harmful applications include spyware, ransomware and fraudulent apps.

Most malicious software is found in third-party app stores that are popular in a few countries. These third party app stores are loaded with pirated versions of software or trojanized applications.

There are three simple steps you can take to keep malware off of your mobile devices:

  1. Use the official app store for your device

The two official app stores, Google’s Play store and Apple’s App Store, regularly check all software in their stores for malicious behavior. The automatic checks aren’t perfect but they do help and the companies remove any programs found to be malicious.

  1. Do not jailbreak your phone

Mobile devices come with a lot of built-in security and using a program to ‘hack’ the device to remove the carriers’ and manufacturers’ restrictions (called jailbreaking) undermines the security protecting the devices.

  1. Update!

The mobile software space is always moving quickly and developers are constantly adding bug fixes, including security issues. You should update your software as frequently as possible and always look out for system updates.

 

~Your TeCHS

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